Privacy Policy

Last updated: 01 January 2025

General Terms

We have a legal obligation under gaming regulations to process personal data from players (“you”, “your”) in order to let you participate in games and receive our services. This Privacy Policy explains what personal data we collect, why we collect it and how we use it.

We may use your personal data in whole or in part, and transfer it to third-party identity-verification agencies when required by law. Data is collected in line with regulatory requirements for operating games of chance and to confirm your lawful access to this Service.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. While we will make reasonable efforts to notify you of material changes, we encourage you to review the policy regularly. Continued use of the Website or its services constitutes acceptance of the revised terms.

Information We Collect

Personal information we may process includes, without limitation:

Data you submit during account registration (e.g. first and last name, date of birth, email, country, address, phone number).
Selfie or photograph when required for facial-liveness checks.
Documents for identity and address verification (passport, driver licence, utility bill, bank statement, etc.).
Payment confirmation proofs (e.g. online-bank screenshot) when requested.
Correspondence with us via chat, email or other channels.
Full transaction history on your player account.
Website logins, device/browser data, Geo-IP, activity logs.
Any additional evidence we reasonably request to verify your account, process payments or prevent fraud.
Participation in surveys or other customer-feedback assessments.

How We Use Your Information

Process bets, deposits and withdrawals (including card and e-wallet payments).
Provide gaming and related services you request.
Deliver customer support and manage your account.
Conduct mandatory KYC/AML checks.
Send promotional offers (only where consented).
Comply with legal obligations, including AML/CFT regulations.
Monitor transactions to prevent fraud or irregular activity.
Analyse aggregated data for market-research and statistical purposes.

Releasing Data to Third Parties

We do not sell or rent your personal data. We may disclose data only:

When required by law or regulatory authority.
To payment processors for transaction facilitation.
To licensing bodies fulfilling oversight duties.
To protect the safety of the Company, players or the public.
To marketing service providers (with prior consent).
With your explicit consent in any other circumstance.

Who May Have Access to Your Data

Selected employees (Data-Protection Officer, AML analysts, Customer Support, VIP managers, etc.) and vetted business partners may access your information strictly to perform their duties. All such persons are bound by confidentiality obligations.

Service provision may require transferring data within the European Union / EEA or to vetted processors outside the EEA. By using the Website you consent to such transfers, which are always protected by appropriate safeguards.

Marketing Communication

Unless you opt out, we may use your email or phone number to send you promotional materials about our products or those of selected partners. You can withdraw consent at any time in your Account settings or by emailing support@bazluck.com.

By accepting a contest prize or winnings you consent to the use of your name or nickname for promotional purposes unless prohibited by law.

Obtaining Personal Information

We may automatically collect certain data via cookies and analytics tools. We can also receive lawful data from fraud-prevention companies and other vendors. Any such data is safeguarded as described in this Policy.

How We Store Your Data

After account closure, personal data is retained only for as long as legally required (typically five years) for audit, AML or fraud-prevention purposes.

Security of Your Data

We employ industry-standard security measures to protect your information. Accounts are protected by unique credentials and optional two-factor authentication. You are responsible for keeping your login details secure.

Cookie Policy

We use cookies to operate and improve the Website. Cookies may be required, functional or advertising. Most browsers allow you to block or delete cookies, but doing so may impair site functionality.